A: 7 Alfred Road Werribee Vic 3030.
Committed to providing long-term continuity of patient care for all types of individuals, couples, and entire families.
The range of services we provide means that here at Alfred Road Medical Centre, are able to customize solutions and
cater to each patient's individual needs and circumstances. thr goal is to keep you in good health.
As Professional Practitioners, the doctors take pride in their practice and aim to build long-lasting relationships with patients.
Doctors are available for TeleHealth Services via Zoom Video/Voice calls accessed directly here on our website.
Here at Alfred Road Medical Centre, we offer experienced & caring bulk billing doctors in the Werribee area and environs.
Appointment booking system is now more flexible than ever. Also, please feel free to make bookings by phone at 0383369333.
Our goal is to keep you in good health.
Here at Alfred Road Medical Center, we’re committed to providing long-term continuity of patient care for all types of individuals, couples, and entire families. The approach to General Practice is centered around patients’ needs and their desired health outcomes. The whole service has been designed with their needs in mind.
The general practitioners understand that health and illness are ultimately personal experiences and therefore the aim to build a long-lasting relationship with each individual patient through diligent service and treatment.
Each patient’s needs and desired health outcomes remain the primary focus of the general practitioners’ evaluation, management, and treatment process.
At Alfred Road Medical Centre, no limitation on services by age, background, gender, disease, or the ability in providing the service you desire. The scope of the General Practice care is extensive and can provide a solution to match your individual situation.
Health Information Privacy -
The practice regulates the use and disclosure of patients’ health records. All patients’ records are confidential and private.
Alfred Road Medical Centre do not disclose personal health information to third parties except in cases where patients have given written consent, or are at risk of harm and unable to give consent.
Authorized Practitioner
Government/Law
Management Team
Generally-
We abide by all mandatory reporting to the relevant government bodies.
You are advised to notify us if alarmed or have any concerns about your health records privacy, and please discuss this with your doctor. If needed, we will ask for your written consent for the disclosure of your health record.
Feedback on how to improve the services and endeavor to address complaints in a timely manner. Leave your thoughts in the suggestion box located in the waiting room for any comments otherwise, an email to the Practice Manager at [email protected].
If you have any concerns, please contact the Practice Manager on 03 8336 9333. If your concern remains unresolved you may contact the Health Services Commissioner, Ph: 8601 5200, or ask our receptionist for an ‘Office of the Health Services Commissioner Complaint Form’.
To protect your privacy and ensure that all results are managed in accordance with best practice, Test results can be given as a telehealth consultation under certain circumstances following guidelines under the Covid-19 pandemic
Please ensure a follow-up appointment is made with your GP within 3 days from the date the test is completed you do not need to check your results are available. We operate a notification service for results where you will receive a call/text/letter depending on your preferences.
A reminder notice from time to time for health check-ups, test results, and services appropriate to your care such as immunisation and cervical screen test reminders. If you do not wish to receive any letters or text messages, please notify the receptionist in writing.
We can perform all Immunisations. All Immunisations will be sent to the Australian National Register and are recorded in the patient’s file.
Home Visits may be provided to patients under certain circumstances. Please discuss this with your regular doctor if needed.
For privacy and confidentiality reasons, we ask patients not to use e-mails to seek medical advice, the info email is available for general inquiries only and can be attended to by the receptionist. Please allow 24 hours for a response to any e-mail inquiry.
Pre-employment, Taxi or VicRoads Medicals and Reports are not covered by Medicare. Patients will be charged a fee, and these must be paid for on the day. Our reception team can advise you of any fees.
Emergencies
A seriously ill patient will always receive immediate attention. Please let the receptionist know if you have: chest pain, shortness of breath, bleeding, head injury or are otherwise very unwell.
Ambulance Cover
All patients who have personal ambulance cover or a healthcare or pension card will be covered for ambulance trips from this clinic. All other patients will be personally liable for any fees incurred. Please refer to the Ambulance Victoria website for further information.
Appointments
You are encouraged to make an appointment to minimise waiting times. Walk-in patients will be seen as soon as possible although patients with appointments will be given priority. Every effort is made to see you on time, but extenuating circumstances may arise, and we ask for your understanding.
...Appointment
If you feel you may need extra time with the doctor or if you are coming in with a family member, please advise the receptionist when making your appointment. If you need an interpreter, we can organize this for you. Please let us know when making your appointment.
MEDICAL FEES:
BULK BILLED for all Standard Consultations for Medicare Holders.
Private billing for all Non-Medicare Holders.
PARKING: We offer on-site parking.
Under 20mins $75
Over 20mins $135
After hours under 20mins $95
After hours over 20mins $160